Terms and Conditions
1. Introduction
Welcome to SACRED ROOTZ. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.
2. Intellectual Property
All content on this website, including text, images, logos, and software, is the property of SACRED ROOTZ and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
3. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of, or restrict or inhibit the use and enjoyment of the website by any third party. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
4. Product Information
We strive to provide accurate product descriptions and pricing. However, we do not guarantee that all product information is complete, accurate, or current. We reserve the right to change product specifications, pricing, and availability without notice.
5. Ordering and Payment
By placing an order through our website, you agree to provide accurate and complete information. Payment must be made at the time of purchase. We accept various payment methods, and all transactions are processed securely.
6. Limitation of Liability
SACRED ROOTZ is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. Our total liability for any claim arising out of your use of our website shall not exceed the amount paid by you for the product.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which SACRED ROOTZ operates. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of our website following any changes signifies your acceptance of the new Terms and Conditions.
Refund Policy
1. Returns Policy
At SACRED ROOTZ, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return items within 30 days of purchase for a refund or exchange.
2. Eligibility for Returns
- Condition: Items must be in their original, unused condition with all packaging and tags intact.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods
- Herbal products or custom-made herbal blends
- Personal care products (such as lotions, oils, and bath salts)
- Digital products
4. Refund Process
To initiate a return, please contact us at sacredrootzchs@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item. Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.
5. Exchanges
If you wish to exchange an item, please contact us at sacredrootzchs@gmail.com. We will guide you through the exchange process and provide instructions on how to return the original item.
6. Shipping Costs
You are responsible for the cost of shipping the returned item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Privacy Policy
1. Introduction
At SACRED ROOTZ, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, mailing address, phone number, and payment details.
- Non-Personal Information: Browser type, IP address, and browsing behavior on our website.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders, promotions, and updates
- Improve our website and customer service based on your feedback
- Comply with legal requirements and protect our rights
4. Information Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and is only accessible to authorized personnel.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also withdraw your consent to our processing of your data at any time. To exercise these rights, please contact us at sacredrootzchs@gmail.com.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website after any changes signifies your acceptance of the new Privacy Policy.
8. Contact Us
If you have any questions or concerns about our Terms and Conditions, Refund Policy, or Privacy Policy, please contact us at:
- Email: sacredrootzchs@gmail.com
- Phone: (843)709-3006
- Address: 908 Bacons Bridge Rd, Summerville, SC 29485
