Refund policy

All items are only refundable at SACRED ROOTZ discretion.  Please email us at sacredrootzchs@gmail.com for any refund requests.


You can always contact us for any return question at sacredrootzstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All items are only refundable at SACRED ROOTZ discretion. 

European Union 14 day cooling off period
n/a

Refunds
If your return is accepted, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sacredrootzstore@gmail.com.